Shipping cost will be calculated by our shopping cart when you check out. If you feel like shipping charges are being overestimated, please call us and we may be able to figure out a cheaper solution. Shipping charges range from $ 9.00 to $ 28.00 on shipments within USA depending on actual part and quantity, slightly higher on heavier parts like exhaust system’s/wheels etc. International Shipments are $ 28.00 to $85.00 depending on the actual part and quantity as well as destination and service type.
Parts shipments within USA go via UPS ground, and most apparel goes USPS Priority mail depending on size/weight & location of customer. All International shipments go via USPS Priority Mail or Express Service.
While every effort has been made to ensure that products sold by Melillimoto are designed and manufactured to the highest possible quality standards, Melillimoto cannot assume responsibility for property damage or personal injury incurred by or concurrent with the use of the products, even if such damage or injury is the direct result of the failure of the product sold by Melillimoto.
We highly recommend that you get your motorcycle parts/accessories installed by our shop. Melillimoto assumes individuals performing the installation of its products to be certified professional motorcycle maintenance technicians or qualified race mechanics, who can make the correct decision and adjustments which may be necessary in the installation process, and which cannot be anticipated by the product manufacturer or Melillimoto in advance, in order that the installation is a safe and proper one. Melillimoto assumes no responsibility for damage or personal injury which may be caused by the manner in which products sold are installed. If you use products sold by Melillimoto, you use them at your own risk. We want you to be healthy, to ride safely, and enjoy a long lifetime of motorcycling. Please do not use any product if you are uncertain of your ability to properly install it.
Credit card fraud:
Credit card abuse or fraud is taken very seriously and any fraud attempts will be reported to credit card companies and relevant authorities: the FBI, Ocala PD, and the law enforcement agency for the address provided with any order. Your IP address and a date/time stamp are logged with your order and will assist any ensuing investigations.
Shipping within the USA:
Melillimoto uses USPS with delivery confirmation for all shipments unless you will be notified otherwise. In some cases we choose UPS Ground depending on size & weight of the item ordered.
Shipments must be sent to a verified USPS address. Melillimoto will not assume liability for shipments to Non-Verified USPS addresses. We do NOT offer insurance unless it is requested by the customer and mentioned in the checkout. Delivery confirmation from USPS is the shipper’s and the shippee’s notification that the package has arrived. Furthermore, USPS confirmation of delivery is a bona fide affirmation of delivery. If you specified shipment to an address other than your billing address, I suggest you let somebody know the package is arriving. Again, if the tracking # shows up as delivered, it was, in fact, delivered. USPS has NEVER missed delivering one of my packages. Should you wish signature confirmation, you must specify that ahead of time.
Returns and order cancelations:
Returns happen, it is a fact of life. This section is to ensure that as a customer, you will receive the best possible service from Melillimoto. The paragraphs below are to make sure that customers’ expectations match that of Melillimoto. When you buy a product and wish to return it, this product MUST be returned in such a way so that it can then be re-sold to another customer. Your new product is YOURS, not someone’s rejects. This is how the NEXT customer needs to feel about the product YOU return.
Perhaps there is a quality issue with the item you received. Before contacting your credit card company, read and understand the below information and understand that these terms are binding. Sometimes, the quality of the product you received is “acceptable” to industry standards and it is your expectation which is too high. This is rare with Melillimoto products but does not grant customers the right to render the product unsellable before returning it. More about defective / quality issues in it’s own section below.
Special order items are not returnable, any issues with fit/finish/function have to be settled with the manufacturer directly.
Not so fine print
The conditions set forth in this section came to be required because not everyone understands how business and credit card accounts work. Please understand that Melillimoto’s main goal is for customers to buy good product and be happy with their experience.
No part, once used, may be returned. Returns are accepted for unused products in original, re-sellable condition only within 7 days of receiving it – no bolt impressions from installation or evidence of actual use. All original retail packaging must be intact. The item must be returned in the exact condition as received or there will be no refund. Customer is responsible for return shipping of denied returns. Returns must be pre approved. A restocking fee of 15% will be charged for canceled orders once they have shipped. If you receive product and render it unsellable or return it in unsellable condition, there cannot be a refund.
Shipping charges are not refundable.
Credit Card companies
Should you as a customer initiate “charge back” proceedings, you must return the merchandise in new and resale ready condition. Failure to do so means that you are attempting to either retain Melillimoto’s property without paying for it OR an attempt is being made to use Melillimoto’s merchandise without payment and suit will be filed in small claims court and/or a police investigation for theft will be initiated. Once your charge back request has been overturned, there is $5 per page document fee for any paperwork generated by Melillimoto in the defense of your action. This is chargeable to your credit card, consented to upon placing any order with Melillimoto.
Time frame of the credit
Returns and credits are infrequent enough that there is not yet a set process for handling the review of returned product and then for processing the credits. Once a returned item has been delivered, please allow 7-10 days for Melillimoto to act. If a month passes, now is the time to start bugging the friendly but sometimes overworked company owner to make sure the credit is posted to your card.
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